About Gift of Hope

Career Opportunities

Non-Clinical

Donor Resource Center Coordinator I (2 Positions)

• Based out of Itasca, IL, office
• Full-time night shift (Non-Exempt)

This position is responsible for coordinating organ and tissue donation referrals in Gift of Hope’s fast-paced, 24 x 7 Donor Resource Center. The DRC fields and responds to all organ- and tissue donation-related referral calls from the 179 hospitals in Gift of Hope’s service area; coordinates communication among hospital personnel and the Gift of Hope team; approaches families for tissue donation; and coordinates the allocation of donor kidneys and pancreases.

The work schedule for this position is 7 p.m. – 7 a.m.
In addition to supporting Gift of Hope’s mission and vision and adhering to its values, this position is responsible for carrying out the following responsibilities:

• Collecting hospital and patient information pre-screening criteria on all incoming donor-related calls and documenting this information in Gift of Hope's Referral Management System.
• Using the RMS to evaluate incoming organ, tissue and eye/cornea referral calls for donor suitability.
• Discussing the suitability of marginal potential organ donors with Gift of Hope's Medical Director.
• Dispatching staff for organ referrals as directed by the Referral Coordinator II/III or Supervisor.
• Conducting and obtaining telephone consents for tissue donation and performing extensive medical/social history screenings.
• Securing permission of county coroners or medical examiners as needed.
• Recording the donation decision expressed by the person with legal authority to provide consent.
• Documenting medical social histories according to established protocol.
• Forwarding appropriate referrals of tissue and/or eye/cornea to respective eye and tissue banks in accordance with established protocols.
• Placing status follow-up calls to hospital staff on pending organ and tissue referrals.
• Entering information on all pending organ and tissue cases into the status board and updating the status board according to protocols.
• Recording and communicating results of organ donor cultures to appropriate transplant centers according to Gift of Hope policy.
• Maintaining a positive and professional manner when dealing with all Gift of Hope's customers.

Qualifications: The ideal candidate for this position will have a bachelor’s degree in a health- or science-related field. The candidate also will have:

• Strong knowledge of medical terminology.
• Ability to make sound clinical assessments in a fast-paced environment.
• Excellent verbal communication skills.
• Proficiency in using Microsoft Office applications, especially Word and Excel.

Open Positions

Non-Clinical

Director of Human Resources
Donor Resource Center Supervisor

Clinical

Organ Recovery Coordinator
Tissue Recovery Coordinator

*All positions listed are at Gift of Hope’s Itasca office unless otherwise noted.

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Join Our Team

Our dedicated clinical, administrative and support team works as one to save and enhance people’s lives through organ and tissue donation.

Learn more about the varied and challenging positions that await you as a member of Team Hope here.

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